Terms & Conditions
This website is operated by:
Emporium Trading ApS
Reberbanegade 3, 1. 312
2300 Copenhagen S
CVR: 44714248
Inquiries regarding orders or the website in general should be directed to our customer service. By completing a purchase on this website, you automatically accept our terms and conditions. Our terms & conditions may be updated, so you must always accept the current version each time you shop with us. The terms you accept at the time of purchase apply specifically to that transaction.
PAYMENT
We accept payment via Visa Dankort, Visa, Visa Electron, Mastercard, and MobilePay. No card fees are charged. Payment will only be withdrawn from your account when your order is shipped. All prices include VAT. Emporium Trading ApS uses a certified payment server that encrypts all your card details.
To offer Klarna payment methods, we may share your personal contact and order details with Klarna at checkout, so Klarna can assess your eligibility for different payment options and personalize them accordingly. Your data shared with Klarna is handled according to Klarna’s own privacy policy.
DELIVERY TERMS
We ship Monday to Friday, and your items will be delivered to the nearest parcel locker. Delivery times depend on the courier service and how quickly we can process your order. Typically, delivery takes 1-3 days. You can track your package at any time using the tracking number provided.
RIGHT OF WITHDRAWAL
As a consumer, you have a 30-day right of withdrawal when shopping with us.
The withdrawal period expires 30 days after the day you receive your item(s). If you ordered multiple items in one order but they are delivered separately, the deadline is 30 days after you receive the last item.
If the order consists of several batches or parts, the withdrawal period expires 14 days after the day you receive the last batch or part.
You have 14 days from receipt to notify us if you wish to withdraw from the purchase. Notification can be done by contacting customer service or by using the standard withdrawal form provided in the terms and conditions.
You cannot withdraw by simply refusing to accept delivery without notifying us.
PARTIAL WITHDRAWAL
If you purchased multiple items in one order, you may return one or more items even if they were part of the same order. Note that shipping costs are not refunded if you withdraw from part of your purchase.
RETURNS
After notifying us of your withdrawal, you have 14 days to send the item back to us.
You are responsible for the return shipping costs and liable for any damage occurring during transport.
NO RIGHT OF WITHDRAWAL
The right of withdrawal does not apply to:
-
Goods made according to your specifications or clearly personalized items.
ITEM CONDITION WHEN RETURNED
If the item’s value has decreased because you have used it beyond what is necessary to determine its nature, characteristics, and functionality, you will only receive a partial refund. The amount refunded depends on the item’s commercial value and, in some cases, you may only be refunded the shipping cost.
We recommend returning the item in its original packaging. Lack of original packaging may reduce the item’s value.
REFUND
If you withdraw from your purchase, you will be refunded. Any reduction in value will be deducted from the refund.
We refund all payments received from you, including delivery costs (except additional costs for delivery methods you chose other than the cheapest standard delivery we offer), no later than 14 days after receiving your withdrawal notice.
Refunds are made using the same payment method you used, unless otherwise agreed.
We may withhold the refund until we have received the returned item, unless you provide proof that the item has been sent back.
RETURN ADDRESS:
Emporium Trading ApS
Reberbanegade 3, 1. 312
2300 Copenhagen S
We only accept packages sent directly to this address.
You may also withdraw from the purchase by notifying us and delivering the item in person at the above address, but only by prior agreement.
WARRANTY RIGHTS
When you shop with us as a consumer, the Danish Sale of Goods Act applies.
This means you have a 24-month warranty.
If your complaint is valid, you can have the item repaired, replaced, refunded, or receive a price reduction depending on the case.
Complaints must be made within a “reasonable time” after discovering the defect. Complaints made within two months of discovery are always considered timely.
If the complaint is valid, we reimburse reasonable shipping costs. Items must be returned in proper packaging. Always keep your shipping receipt for reimbursement purposes.
If you want to file a complaint about a purchased product or any other matter related to Emporium Trading, you are welcome to contact customer service. You may also file a complaint with the Consumer Complaints Board or relevant authority in your country.
RETURN ADDRESS FOR COMPLAINTS:
Emporium Trading ApS
Reberbanegade 3, 1. 312
2300 Copenhagen S
We only accept packages sent directly to this address.
Please include a detailed description of the problem when returning the item.
STANDARD WITHDRAWAL FORM
(This form is only filled out and returned if you wish to exercise your right of withdrawal.)
To:
Emporium Trading ApS
Reberbanegade 3, 1. 312
2300 Copenhagen S
I hereby notify you that I withdraw from my contract for the purchase of the following goods/services:
Ordered on: _______________________
Received on: _______________________
Consumer’s name: ____________________________________________
Consumer’s address: _________________________________________
Consumer’s signature: ________________________________________
Date: ____________________
(Only if this form is submitted on paper)
COMPLAINT PROCEDURE
If you wish to file a complaint as a consumer, please contact our customer service first. If a solution cannot be found, you can submit a complaint to:
Center for Complaint Resolution
Nævnenes Hus
Toldboden 2
8800 Viborg
www.naevneneshus.dk
If you reside in an EU country other than Denmark, you may submit a complaint through the EU Commission’s Online Dispute Resolution platform.
Last updated: December 2, 2024